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Why Choose Us  |  FAQ  |  How to Move to Crest

WHY CHOOSE US?

You have peace of mind knowing that you will only deal directly with the agency owners. None of the usual property manager merry-go-round, assistants, receptionists etc!

Peter and Natalie are Crest Residential. We own the agency and there are no other staff or third parties involved in the management of your investment. We have made a conscious business decision to only grow to a size that is comfortably manageable by the two of us.

Unlike many agencies, we refuse to outsource important tasks such as Property Condition Reports and Routine Inspections. We conduct these ourselves so always know the condition of your investment. If we get to the stage where we need to employ others to cope, we will stop growing! In this way, we can absolutely guarantee that you and your tenants will always be dealing directly with the agency owners.

And, of course, if your property is vacant for any period of time, not only will you not receive any income but neither will we so we have a vested interest in ensuring a successful management and tenancy.

We are Real Estate Institute of Western Australia (REIWA) members and operate within the members Code of Conduct.

FAQ

Tenant Selection
It is our belief that our successful relationship begins with the selection of your tenant and we have systems in place to maximise the chances of securing the perfect tenant.

Great Marketing
We believe that in order to attract the best and most suitable tenants, the property has to be marketed correctly. Our online marketing consists of as many good quality photos as it takes to show the property in its best light. The features and advantages of the home are comprehensively described and, of course, the property is uploaded onto the major real estate websites as well as being promoted through social media.

We show properties outside normal working hours

One of the obvious requirements when selecting a suitable tenant is ensuring they have the ability to pay the rent! Although not always the case, and by no means an absolute requirement, this normally means that at least one person on the lease is in some kind of paid employment.

To maximise the opportunity for these tenants to view available homes, we generally schedule viewings after outside normal working hours e.g 5.30pm to 6pm.

Superior tenant selection process
Obtaining the highest quality tenant for your property is our aim and we have many years’ experience assessing tenancy applications. The screening process is one of the most important parts of our business and is taken extremely seriously. After all, if we find you a great tenant, all our lives are much easier!

Our screening process on every rental applicant includes:

     Contacting former and current landlords for references
     Checking the applicants employment and income
     Contacting the applicants employer directly as a character reference
     Obtaining proof of identification from each applicant
     Conducting personal references for each applicant.
     Screening all applicants through a national tenancy database

Once the above has been completed and we believe we have suitable application(s) to present to you, we will email you a summary of each application and provide you with the information to make a decision. You will always have the final say about who rents your property but, of course, you can always ask our advice before making the final decision.

Education of tenants
A successful tenancy can be achieved by educating tenants from the very beginning. We meet all our tenants at the property and thoroughly go through the lease agreement, expectations and any issues or idiosyncrasies associated with the property. We have found that the extra time taken to do this has greatly minimised future problems.

Inspections and Reports

The Incoming and Outgoing Property Condition Reports
These are reports that are compiled at the commencement and expiry of a tenancy and detail the condition of the property.  At the end of the tenancy, the outgoing report is compared to the incoming report to ensure that the property is left in the same condition (allowing for fair wear and tear).
Since regulation changes in July 2013 it is now compulsory for both reports to be conducted and copies provided to the tenants within certain timeframes. The reports also have to be set out in a prescribed form.

It is common practice within the real estate industry to outsource many or all reports. We conduct all reports ourselves. In this way we have detailed knowledge of all aspects and details of the property should any issues ever arise. These detailed reports are accompanied by (literally) hundreds of photographs as further proof of the condition.

What is a Routine Inspection?
Routine inspections are conducted when a tenant takes possession of the property. They are essential to ensure that your property is being well-maintained and to ensure no maintenance is required. The first routine inspection is conducted approximately six weeks after lease commencement with further inspections conducted every three months.

A copy of the routine inspection report is forwarded to you after each inspection and if necessary, you will be contacted to discuss any items noted.

Rent

What happens when a tenant stops paying rent?
We have invested in a real estate software system that allows us to identify any tenant that is in arrears with their rental payments. If a tenant falls behind in their rental payments they are contacted immediately and, if payment is not made, they are issued with a breach advising them that they are behind and requesting that they rectify the problem. If this is not done within the stipulated time period then a termination notice is issued requiring that they vacate the premises.

Due to our strict tenant selection, we have not had to issue any termination notices for non-payment of rent since we opened Crest Residential.

When does the rent money get paid into my account?
On the last working day of every month all rental money held in our Trust Account is processed and your income is electronically transferred to your nominated bank account. You will also receive an emailed statement outlining the debits and credits for that month.

HOW TO MOVE TO CREST

Whether you are currently employing another agency to manage your property or managing it yourself, it is easy to change to Crest Residential. You do not have to wait until the end of the current lease; you can change at any time. Even whilst the property is being rented.

The first thing you need to do is ensure that your Management Authority with your current agent has expired. You will have signed this when you first employed the agent.

As long as your current Authority has expired you are free to change agents.

Contact us and we will arrange to meet with you at your convenience, or if you are not in Perth or are too busy, send you an Exclusive Management Authority to sign.

We will also provide you with a template "transfer letter" for you to forward to your current agent.

You can then, sit back, relax and let us liaise with the other agent and your tenant to ensure a smooth and seamless transfer.

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